|
ALL SALES ARE FINAL!!! Eracingzone / ERZ
performance.com
1680 West Winton ave #3, Hayward CA 94545
Business Hours:
Monday-Friday
10.00 am - 5:00pm Pacific Standard Time Only
Closed Saturdays/Sundays
Sales 1-800-363-8599 11.30am - 5:00pm PST only
Fax 1-510-780-0677 24/7
Founded in 2002,
first started off as a home base business. In 2003, we moved to a small 1100
square feet warehouse in Hayward California. In late 2006, we moved again to our
new location a 6000 square feet warehouse, now fully stock on Tein, Drag wheels,
Walbro, RC engineering, Skunk2, ERZ performance products, and with over 700
Tsudo stainless catback exhaust instock, 200 set of drag wheels
instock.
Wholesale
welcome.
Prices are subject to
changes without notice!
We reserve the rights to refuse service!!!
FAQ
When
will my credit card be charged? We will pre-authorize but not
charge any amount to your credit card until the order is staged for shipping or
if it is a special order. How come the price on the product(s) had changed? Certain manufacture at times will increase their prices on their products so therefore our sale price may change without notice. We are all human being! So if the listed selling price was a mistake we will try our best to honor or offer you the best price we can offer. But at the end ERZ Industries will have to right to reject the order.
How
come my order was rejected or cancel? Most common reasons are
either you had requested item to be ship to another address other then the
billing address of the credit card. Or credit card does not have enough
fund!
When
will my item be shipped? Most item will ship after 3-5 days
after item is ordered. We can only ship item to the billing address of the
payment you will choose from. We DO NOT ship any product over the weekend.
So if any order that is place over the weekend, regardless it is 3 day select, 2
day select, or next day air shipping, it will not be process until the following
Monday with the exceptions of holiday. If any case item is inback order we will
contact you by email or phone if you wish to stay in backorder or you can cancel
your order. We ship all item UPS Ground required signature to received the
package. We ship all item with insurance in anycase if item is damage during
shipping you can call 1800-pick-UPS and file a claim we will ship you a new item
once approved by UPS please contact us first.
Free
Shipping only Apply to 48 states! Free Shipping does not
apply to Hawaii or Alaska or Purto Rico or Canada.
Damage item?
Please inspect all hoods body kit for damage before signing for item.
Once the package was signed and released the driver, we cannot file
and claim for damage! We do not offer refund due to damage during shipping. If the claim is approve by the shipping company, replacement will be send to you at no cost.
Return or
exchange? ERZ industries LLC don't allow return or exchange,
seller and buyer agree that all sale are Final. Exchange is only offer if we
shipped you the incorrect part and buyer needs to contact us 4 days after they
recieved product after no exchange will be accepted (no refund or return
on all Hood or body kit parts, Coilovers, Turbo kits, Exhaust, electronic parts,
like turbo timers, boost controller, or guages.) Shipping charge can never be
refunded. If you believe there is a fitment issue on the item, you must provide prove by a professional mechanic with signature before we can accept your return. The item MUST be in its original conditions and CANNOT be modify in anyway.
Shipping Most
item will ship after 3-5 days after item is ordered. If any case item is inback
order we will contact you by email or phone if you wish to stay in backorder or
you can cancel your order. Item will be ship either UPS Gound, FEDEX Ground, or
USPS. We ship all with UPS Ground / FEDEX Ground required signature to
received the package. We ship all item with insurance in anycase if item is
damage during shipping you can call 1800-pick-UPS and file a claim we will ship
you a new item once approved by UPS please contact us first. BUT please remember
to inspect the package upon arrival. You have 2 business days to contact us to
notify us any damage(s) on your package. If you exceeded the 2 business days we
cannot accept any damage request, nor the shipping company will accept our
damage request.
Free Shipping only Apply to
48 states, free Shipping don't apply to Hawaii or Alaska
Damage, Please inspect all
hoods body kit for damage before signing for item, once sign we can file and
claim for damage.
How
soon can my order be cancel and how soon will I receive my refund?
When you place the order on our website your credit card will be pre-autherize
for the total of the purchase. That amount will be termporary withdraw from your
account and await for us to charge it when the order is ready to be ship. If any
time we cannot fufill the order, we will cancel that autehrization and it can
take up to 24hrs to 48hrs to completely get reverse back to your account. Any
type of refund will also require up to 24hrs to 48hrs to be completed!
How
come I did not receive any information about my order to my email?
Most common reasons are either you created your account AFTER you had
made your purchase. Or the emails could be located at your email SPAM
folder!
Disclaimer!!!
Some product Eracingzone sell are strictly for off-road use only please check
you local DMV or motor vehicle department for regulations. Eracingzone and the
manufautuer are not responsible for any miss use of their
product.
|
